To our valued customers and partners:

ONYX has developed an optimized PDF and PostScript RIP update for Version 7.3.2. The update is focused on increasing overall RIP speed and resolving a number of postscript file processing issues.

The RIP speed optimization targets PDF processing time, improving file processing time by an average of 10–15% and up to 50% on some files.

While 7.3.2 offers significant postscript file processing improvements we have received a number of new PDF files that did not process correctly in 7.3.2. This includes PDF files with multiple transparency effects implemented as alpha masks or in conjunction with named spot colors. These PDF transparency file issues, as well as other minor file issues are fixed in this RIP update. This means you don’t need to convert files to TIFF before sending them to the RIP, which will save you valuable production time.

Download the ONYX 7.3.2. RIP Patch and technical release notes from the ONYX Download page.

Support
As your print buyers update their design software and create PDF files in new ways, be sure and contact ONYX with any files you have difficulty processing. Unlike RIP software that is dependent upon Adobe or other third-party vendors for fixes and updates, ONYX has a source-code license to the PDF/Postscript RIP engine and in-house PDF file experts. We can quickly address any new PDF file issues you run into and help keep you up and printing.

Should you run into production file issues, sign-in to your ONYX Links account to log a support case for the ONYX Service team to review on the ONYX Service Web Portal. For help using the Service Web Portal, view our tutorial on how to use the Web Portal.