{"id":684255,"date":"2026-04-16T11:21:43","date_gmt":"2026-04-16T17:21:43","guid":{"rendered":"https:\/\/onyxgfx.com\/?page_id=684255"},"modified":"2026-04-16T16:08:46","modified_gmt":"2026-04-16T22:08:46","slug":"support-policy","status":"publish","type":"page","link":"https:\/\/onyxgfx.com\/fr\/support-policy\/","title":{"rendered":"Support Policy"},"content":{"rendered":"<div id=\"pl-684255\"  class=\"panel-layout\" ><div id=\"pg-684255-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-684255-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-684255-0-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child\" data-index=\"0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p><a href=\"https:\/\/onyxgfx.com\/wp-content\/uploads\/2026\/04\/ONYX_Support_Policy-1.pdf\">ONYX Support Policy<\/a><\/p>\n<p><img decoding=\"async\" class=\"alignnone  wp-image-684274\" src=\"https:\/\/onyxgfx.com\/wp-content\/uploads\/2026\/04\/ONYX_Support_Policy_Page_1-1-232x300.png\" alt=\"A Support Policy document from Onyx Graphics, Inc., outlining purpose, scope, definitions, and providing a link to the full policy on the company&#039;s website.\" width=\"1815\" height=\"2347\" srcset=\"https:\/\/onyxgfx.com\/wp-content\/uploads\/2026\/04\/ONYX_Support_Policy_Page_1-1-232x300.png 232w, https:\/\/onyxgfx.com\/wp-content\/uploads\/2026\/04\/ONYX_Support_Policy_Page_1-1-791x1024.png 791w, https:\/\/onyxgfx.com\/wp-content\/uploads\/2026\/04\/ONYX_Support_Policy_Page_1-1-768x994.png 768w, https:\/\/onyxgfx.com\/wp-content\/uploads\/2026\/04\/ONYX_Support_Policy_Page_1-1-1187x1536.png 1187w, https:\/\/onyxgfx.com\/wp-content\/uploads\/2026\/04\/ONYX_Support_Policy_Page_1-1-1583x2048.png 1583w\" sizes=\"(max-width: 1815px) 100vw, 1815px\" title=\"\"><\/p>\n<p><img decoding=\"async\" class=\"alignnone  wp-image-684275\" src=\"https:\/\/onyxgfx.com\/wp-content\/uploads\/2026\/04\/ONYX_Support_Policy_Page_2-1-232x300.png\" alt=\"Screenshot of a Support Policy document detailing support policy, channel responsibilities, access and authentication, end user access eligibility, and self-service support.\" width=\"1812\" height=\"2343\" srcset=\"https:\/\/onyxgfx.com\/wp-content\/uploads\/2026\/04\/ONYX_Support_Policy_Page_2-1-232x300.png 232w, https:\/\/onyxgfx.com\/wp-content\/uploads\/2026\/04\/ONYX_Support_Policy_Page_2-1-791x1024.png 791w, https:\/\/onyxgfx.com\/wp-content\/uploads\/2026\/04\/ONYX_Support_Policy_Page_2-1-768x994.png 768w, https:\/\/onyxgfx.com\/wp-content\/uploads\/2026\/04\/ONYX_Support_Policy_Page_2-1-1187x1536.png 1187w, https:\/\/onyxgfx.com\/wp-content\/uploads\/2026\/04\/ONYX_Support_Policy_Page_2-1-1583x2048.png 1583w\" sizes=\"(max-width: 1812px) 100vw, 1812px\" title=\"\"><\/p>\n<p><img decoding=\"async\" class=\"alignnone  wp-image-684276\" src=\"https:\/\/onyxgfx.com\/wp-content\/uploads\/2026\/04\/ONYX_Support_Policy_Page_3-1-232x300.png\" alt=\"A page from a Support Policy document detailing ticket submission, regional coverage, handling\/escalation procedures, and the scope of standard support, with sections highlighted in blue headers.\" width=\"1811\" height=\"2342\" srcset=\"https:\/\/onyxgfx.com\/wp-content\/uploads\/2026\/04\/ONYX_Support_Policy_Page_3-1-232x300.png 232w, https:\/\/onyxgfx.com\/wp-content\/uploads\/2026\/04\/ONYX_Support_Policy_Page_3-1-791x1024.png 791w, https:\/\/onyxgfx.com\/wp-content\/uploads\/2026\/04\/ONYX_Support_Policy_Page_3-1-768x994.png 768w, https:\/\/onyxgfx.com\/wp-content\/uploads\/2026\/04\/ONYX_Support_Policy_Page_3-1-1187x1536.png 1187w, https:\/\/onyxgfx.com\/wp-content\/uploads\/2026\/04\/ONYX_Support_Policy_Page_3-1-1583x2048.png 1583w\" sizes=\"(max-width: 1811px) 100vw, 1811px\" title=\"\"><\/p>\n<p><img decoding=\"async\" class=\"alignnone  wp-image-684277\" src=\"https:\/\/onyxgfx.com\/wp-content\/uploads\/2026\/04\/ONYX_Support_Policy_Page_4-1-232x300.png\" alt=\"Screenshot of a document outlining the ONYX Graphics Support Policy, including version eligibility chart, support examples, ONYX Advantage info, and product-specific entitlements section.\" width=\"1811\" height=\"2342\" srcset=\"https:\/\/onyxgfx.com\/wp-content\/uploads\/2026\/04\/ONYX_Support_Policy_Page_4-1-232x300.png 232w, https:\/\/onyxgfx.com\/wp-content\/uploads\/2026\/04\/ONYX_Support_Policy_Page_4-1-791x1024.png 791w, https:\/\/onyxgfx.com\/wp-content\/uploads\/2026\/04\/ONYX_Support_Policy_Page_4-1-768x994.png 768w, https:\/\/onyxgfx.com\/wp-content\/uploads\/2026\/04\/ONYX_Support_Policy_Page_4-1-1187x1536.png 1187w, https:\/\/onyxgfx.com\/wp-content\/uploads\/2026\/04\/ONYX_Support_Policy_Page_4-1-1583x2048.png 1583w\" sizes=\"(max-width: 1811px) 100vw, 1811px\" title=\"\"><\/p>\n<p><img decoding=\"async\" class=\"alignnone  wp-image-684278\" src=\"https:\/\/onyxgfx.com\/wp-content\/uploads\/2026\/04\/ONYX_Support_Policy_Page_5-1-232x300.png\" alt=\"A Support Policy document outlining support tiers, SaaS standards, communication channels, and remote access support for Onyx Graphics customers.\" width=\"1824\" height=\"2359\" srcset=\"https:\/\/onyxgfx.com\/wp-content\/uploads\/2026\/04\/ONYX_Support_Policy_Page_5-1-232x300.png 232w, https:\/\/onyxgfx.com\/wp-content\/uploads\/2026\/04\/ONYX_Support_Policy_Page_5-1-791x1024.png 791w, https:\/\/onyxgfx.com\/wp-content\/uploads\/2026\/04\/ONYX_Support_Policy_Page_5-1-768x994.png 768w, https:\/\/onyxgfx.com\/wp-content\/uploads\/2026\/04\/ONYX_Support_Policy_Page_5-1-1187x1536.png 1187w, https:\/\/onyxgfx.com\/wp-content\/uploads\/2026\/04\/ONYX_Support_Policy_Page_5-1-1583x2048.png 1583w, https:\/\/onyxgfx.com\/wp-content\/uploads\/2026\/04\/ONYX_Support_Policy_Page_5-1.png 1700w\" sizes=\"(max-width: 1824px) 100vw, 1824px\" title=\"\"><\/p>\n<p><img decoding=\"async\" class=\"alignnone  wp-image-684279\" src=\"https:\/\/onyxgfx.com\/wp-content\/uploads\/2026\/04\/ONYX_Support_Policy_Page_6-1-232x300.png\" alt=\"Screenshot of an Onyx Graphics, Inc. Support Policy document outlining session process, scope, entitlement, privacy, and policy change information.\" width=\"1818\" height=\"2351\" srcset=\"https:\/\/onyxgfx.com\/wp-content\/uploads\/2026\/04\/ONYX_Support_Policy_Page_6-1-232x300.png 232w, https:\/\/onyxgfx.com\/wp-content\/uploads\/2026\/04\/ONYX_Support_Policy_Page_6-1-791x1024.png 791w, https:\/\/onyxgfx.com\/wp-content\/uploads\/2026\/04\/ONYX_Support_Policy_Page_6-1-768x994.png 768w, https:\/\/onyxgfx.com\/wp-content\/uploads\/2026\/04\/ONYX_Support_Policy_Page_6-1-1187x1536.png 1187w, https:\/\/onyxgfx.com\/wp-content\/uploads\/2026\/04\/ONYX_Support_Policy_Page_6-1-1583x2048.png 1583w\" sizes=\"(max-width: 1818px) 100vw, 1818px\" title=\"\"><\/p>\n<p><img decoding=\"async\" class=\"alignnone  wp-image-684280\" src=\"https:\/\/onyxgfx.com\/wp-content\/uploads\/2026\/04\/ONYX_Support_Policy_Page_7-1-232x300.png\" alt=\"Screenshot of a Support Policy document section titled &quot;Contact,&quot; featuring a support website link and a blue legal notice box outlining policy replacement details and support guidelines.\" width=\"1822\" height=\"2356\" srcset=\"https:\/\/onyxgfx.com\/wp-content\/uploads\/2026\/04\/ONYX_Support_Policy_Page_7-1-232x300.png 232w, https:\/\/onyxgfx.com\/wp-content\/uploads\/2026\/04\/ONYX_Support_Policy_Page_7-1-791x1024.png 791w, https:\/\/onyxgfx.com\/wp-content\/uploads\/2026\/04\/ONYX_Support_Policy_Page_7-1-768x994.png 768w, https:\/\/onyxgfx.com\/wp-content\/uploads\/2026\/04\/ONYX_Support_Policy_Page_7-1-1187x1536.png 1187w, https:\/\/onyxgfx.com\/wp-content\/uploads\/2026\/04\/ONYX_Support_Policy_Page_7-1-1583x2048.png 1583w\" sizes=\"(max-width: 1822px) 100vw, 1822px\" title=\"\"><\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<\/div><\/div><div id=\"panel-684255-0-0-1\" class=\"so-panel widget widget_siteorigin-panels-builder panel-last-child\" data-index=\"1\" ><div id=\"pl-w69e15dd0bd6e8\"  class=\"panel-layout\" ><div id=\"pg-w69e15dd0bd6e8-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-w69e15dd0bd6e8-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w69e15dd0bd6e8-0-0-0\" class=\"widget_text so-panel widget widget_custom_html panel-first-child panel-last-child\" data-index=\"0\" ><div class=\"textwidget custom-html-widget\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>ONYX Support Policy &nbsp;<\/p>","protected":false},"author":5518,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"class_list":{"0":"post-684255","1":"page","2":"type-page","3":"status-publish","5":"entry","6":"has-post-thumbnail"},"acf":[],"_links":{"self":[{"href":"https:\/\/onyxgfx.com\/fr\/wp-json\/wp\/v2\/pages\/684255","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onyxgfx.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/onyxgfx.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/onyxgfx.com\/fr\/wp-json\/wp\/v2\/users\/5518"}],"replies":[{"embeddable":true,"href":"https:\/\/onyxgfx.com\/fr\/wp-json\/wp\/v2\/comments?post=684255"}],"version-history":[{"count":4,"href":"https:\/\/onyxgfx.com\/fr\/wp-json\/wp\/v2\/pages\/684255\/revisions"}],"predecessor-version":[{"id":684282,"href":"https:\/\/onyxgfx.com\/fr\/wp-json\/wp\/v2\/pages\/684255\/revisions\/684282"}],"wp:attachment":[{"href":"https:\/\/onyxgfx.com\/fr\/wp-json\/wp\/v2\/media?parent=684255"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}