Careers

Why Onyx Graphics?

Onyx Graphics is an exciting and progressive workplace fostering an entrepreneurial spirit that empowers individuals to impact global markets. A commitment to world-class engineering and understanding what matters most to our customers has made Onyx Graphics a digital printing workflow software leader. We help printing businesses around the world to be more productive and profitable.

International Marketing and Communications Specialist:

Job Summary

This is an entry-level position with exposure to many facets of marketing, communications, and press activities that focus on delivering external and internal marketing communications within a global market. Your responsibilities will include searching for the company’s intended audience in segmented international markets with a think global, act local approach for all communications.

Main responsibilities

• Assist in external and internal PR and Marketing communications globally under the direction of management and report on these monthly
• Ensure corporate style and branding guidelines are met on all internal and external sales and promotional items
• Help create technical online help content for a global customer base
• Search, collate, update, and create self-help resources for common product queries
• Organize management sales conferences, executive team meetings, support regional event requests, tradeshows, and special events as assigned globally
• Assist with, and complete annual media planning and advertising buys under the direction of management
• Assist with writing, editing, and localization of promotional literature, press releases, newsletters, email marketing, and internet marketing projects as assigned
• Assist marketing management with the corporate website to update page content as needed
• Marketing database update and cleaning for appropriate communication and reporting using CRM and Email marketing solutions
• Under the direction of management, develop content for marketing campaigns and report on the results of those campaigns
• Establish and build media relationships globally and assist in establishing Press related events as well as realize opportunities to broaden awareness and understanding of the Onyx Graphics brand and product portfolio
• Search for and collect press coverage globally to grow brand awareness in keeping with company guidelines.
• Assist and maintain authorized strategic campaigns for social media, including branding, messaging, insight, and engagement reporting
• Communicate with Resellers, Partners, and End Users through newsletters and email marketing campaigns
• Assist in content design using Adobe Creative Suite for marketing campaigns
• Special projects as required

Requirements:

Education & Experience

• Bachelor’s Degree in Marketing, Communications, PR, or a related field
• Experience in Marketing, Communications, PR, or related field
• Must have a wide range of experience and understanding of the marketing mix, including product positioning
• Experience with the Adobe Creative Suite, including Illustrator, InDesign, Photoshop, Premier, Dreamweaver
• Experience with common web platforms such as WordPress
• Experience with B2B versus B2C marketing a plus
• Experience with nurture and drip campaigns a plus
• Experience with online help reference guides, technical writing, and editing

Skills & Abilities

• Unwavering attention to detail
• Strong work ethic, willingness to learn, focus and set priorities within tight timelines and be resourceful under pressure, stretching hours to complete tasks
• Superior written and verbal communication skills, coupled with highly developed interpersonal skills to work within an international business environment
• Professional demeanor and awareness of international communication norms
• Quickly grasp complex technical and business concepts and express them in clear language
• Ability to write at a technical level and for a global business audience
• Ability to travel nationally and internationally as needed
• High energy, ambitious, and willingness to learn
• Should be a proactive self-starter with the ability to work independently
• Basic HTML Comprehension
• Familiarity with WordPress, iContact, ActiveCampaign, HooteSuite, and Salesforce is preferable

International Product Manager:

Job Summary

This position has responsibility for end-to-end management of a product segment within the ONYX suite of products and services.  A software product background with proven success in bringing them to market is essential.  The ideal candidate has experience identifying and evaluating software market trends, creating detailed product descriptions and roadmaps, working closely with worldwide development teams, and can commercialize software products for the wide-format print market.

Main responsibilities

• Ability to manage a product portfolio from business concept to phasing out of the product(s), management of assigned product segments while increasing the marketability and the commercial viability of those product lines globally
• Accountability for the revenue and margins generated by the assigned product segments
• Develop expert knowledge of ONYX products and the wide-format market. Analyze and keep abreast of market trends to make market-led and data-driven decisions
• Work with leadership to align product plans with portfolio vision
• Work with stakeholders to validate concepts, themes, vision, and prototypes
• Aggressively identify opportunities for product/process improvement and incorporate new functionality based on market feedback
• Act as an energetic product owner with an engineering team showing leadership and enthusiasm for your products
• Develop compelling user stories and epics which Engineering can size and estimate for product and release planning
• Manage a product backlog and prioritize the identified requirements based on customer value and company priorities
• Provide product sales training and competitive/market information to help the sales organization be effective in driving revenue and achieving company and product targets
• Develop and manage business relationships with sales, resellers, end customers, and technology partners
• Engage with the marketing team to help them understand the key personas and product capabilities
• Educate and coordinate with the Marketing team to develop product messaging and communicate the benefits of the ONYX product solutions to launch products into the market
• Conduct competitive analysis and develop a strong understanding of the product’s strengths and weaknesses to drive better development decisions
• Establish and track Key Performance Indicators (KPIs) for the product segment

Requirements

Education and Experience

• Bachelor’s degree or equivalent experience required
• 1 – 3 years of product management experience or equivalent
• Experience in technology development processes, including Agile Software Development
• Resides in the greater Salt Lake City, Utah area
• Ability to travel both domestically and internationally; up to 20% of the time as needed
• Previous wide-format software background is a plus
• Experience with the Pragmatic Institute Framework is desirable

Skills and Abilities

•  User Focus: Accountable and responsive to the needs of internal colleagues and external users. Prioritizes the global user perspective and amplifies the voice of the user within the organization. Comfortable in the field, gathering market data, and engaging with customers.
• Decision Making: Willing to make the call when it’s needed. Pushes for market-led and data-driven decisions. Helps the team understand risks and alternatives.
• Initiative: Strong work ethic, focus and set priorities within tight timelines and be resourceful under pressure, stretching hours to complete tasks
• Organization: Able to organize and communicate information clearly to stakeholders. Sets priorities with an appropriate sense of what is most important and plans with an appropriate and realistic understanding of the time demand involved.
• Communication: Encourages open expression of ideas and opinions. Asks the right questions. Able to tailor information for different technical and business audiences. Excellent communications and presentation skills

Technical Support Representative I:

Job Summary

The ONYX Technical Services Technician will be primarily responsible for providing support by phone and by email, as well as testing and troubleshooting issues and following up with clients for clarification and resolution on submitted issues.  This is a full-time contact center position where you will help us to delight our customers.  You will interact with colleagues from every department of the company. ​​​​ You will be expected to become an expert on ONYX Products and their functionality and expand your expertise in the wide format printing industry. Successful candidates will have a track record of solving customer problems, testing to determine the root causes of issues, and clearly logging those cases and issues. ​Second language skills will be a plus.

Main responsibilities

• Provide technical support via phone and email
• Escalate complex issues to Research and Development
• Log all incoming calls and emails by entering accurate and detailed case notes in a call tracking database
• Use a hands-on approach to customer problem solving
• Document troubleshooting procedures used
• Maintain contact with customers on open issues based on established guidelines
• Search and retrieve data from various internal and external sources
• Participate in training activities to maintain and improve technical competence and to broaden product knowledge
• Represent the company in a positive manner in all communications
• Conduct in-house or onsite training sessions for customers, as assigned
• Other duties as assigned

Requirements

Education and Experience

• 2 Year Associate degree or equivalent work experience
• Experience with Adobe products including InDesign, Photoshop, Illustrator
• Experience with Microsoft Office products, including Outlook, Word, Excel, and PowerPoint

Skills and Abilities

• Excellent written and spoken communication skills in English and Spanish
• History of delivering quality technical solutions promptly following established guidelines and procedures
• Ability to interpret customer problems, research available resources, and apply solutions to software/hardware issues
• Ability to identify the level of customer’s technical knowledge and adjust problem-solving communications accordingly
• Ability and willingness to clearly document problem issues and resolutions
• General troubleshooting skills for Windows 7, 8, and 10, including permissions and device drivers
• Ability to work well within a team environment while taking responsibility for individual results.
• Print shop experience, including wide format printing a plus
• Color Management Experience a plus
• Salesforce Experience a plus
• Print industry field technician or integration experience a plus
• Mac OS / Linux understanding a plus

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