Careers - Onyx Graphics - RIP Software for wide-format print

Support

Check our self-help resources for common product questions

Self Help

or
Contact our support team using the form below or call +1 801.984.5353

Sales Questions?

Get your questions answered fast!

Contact our sales team using the form below, and we’ll get back to you shortly.

Send support requests to support@onyxgfx.com

Why Onyx Graphics?

Onyx Graphics is an exciting and progressive workplace fostering an entrepreneurial spirit that empowers individuals to impact global markets. For over 25 years, our commitment to world-class engineering and understanding what matters most to our customers has made Onyx Graphics a digital printing workflow software leader. We help printing businesses around the world to be more productive and profitable.


Technical Support Team Lead

Job Overview:

As a Technical Support Team Lead, you will play a pivotal role in supporting and mentoring the Technical Support Team, ensuring our customers have the best support experience imaginable. You will be expected to become an expert on ONYX Product functionality while expanding your knowledge in the wide format printing industry. Your interactions will span nearly every department in the company, making you the “Voice of the Customer.” This role requires strong technical acumen, outstanding communication skills, and an unwavering commitment to delivering exceptional customer service.

Duties and Responsibilities:

Team Leadership

Technical Expertise

Customer Support

Process Improvement

Data Analysis:

Training and Development:

Qualifications:

Desired Skills:


Technical Support Representative

Job Summary:

The ONYX Technical Services Technician will be primarily responsible for providing support by phone and by email as well as testing and troubleshooting issues and following up with clients for clarification and resolution on submitted issues.  This is a full-time contact center position where you will help us to delight our customers.  You will interact with colleagues from every department of the company. ​​​​ You will be expected to become an expert on ONYX Products and their functionality as well as to expand your expertise in the wide format printing industry.

The successful candidate will have a track record of solving customer problems, testing to determine root causes of issues, and clearly logging those cases and issues. ​

Duties and Responsibilities:

​Required Skills:

Desired Skills:


Submit your resume