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Send support requests to support@onyxgfx.com
Why Onyx Graphics?
Onyx Graphics is an exciting and progressive workplace fostering an entrepreneurial spirit that empowers individuals to impact global markets. For over 25 years, our commitment to world-class engineering and understanding what matters most to our customers has made Onyx Graphics a digital printing workflow software leader. We help printing businesses around the world to be more productive and profitable.
QA Engineer I:
Job Summary
Full-time, salaried position in Software Quality Assurance for an innovative software company, reporting to the Principal Scientist. This position involves a balance of both in-office work and remote interaction with the rest of the development team utilizing Microsoft Teams.
Main Responsibilities
Verifying that the software applications developed at Onyx Graphics have as few defects as possible and conform to expected acceptance criteria
Organize and track defects and issues reported through the testing process
Proactive communication regarding test status, progress, risks, and dependencies
Help create good testing and quality assurance processes
Creating and executing comprehensive, automated test scripts based on various core testing methodologies
Creating documentation pertaining to software development and testing
Active participation in QA team meetings and Agile ceremonies
Work with engineering team and Product Owners to develop acceptance criteria, test strategies, and test cases
Responsible for test case execution, planning, maintenance, and reporting
Work closely with developers and Product Owners to develop system expertise
Take ownership on root cause analysis on application and environment issues
Validate data flow throughout application workflow (end to end)
Research and evaluate new testing technologies and tools
Partner with Development and Product teams to deliver quality products on time
Assist Customer Support Team in troubleshooting customer issues
Familiarity with Microsoft Teams (or other video conferencing tools) for communication and collaboration
Requirements
Education and Experience
Associates Degree or equivalent knowledge and experience helpful
Skills and Abilities
Quality Assurance processes. Formal Quality Assurance training or certification (preferred)
Familiarity with automated testing frameworks and methodologies
Microsoft Office applications (especially Word and Excel)
Microsoft Windows (use, installation and troubleshooting)
Approaches challenges with optimism and a positive attitude
Experience participating on an Agile/Scrum team and use of supporting tools (JIRA/Confluence).
Familiarity with testing in a cloud environment, specifically Azure a plus
ICC Profile / Color Theory knowledge a plus
Familiarity with Graphic Design applications a plus
Computer hardware knowledge (installation and troubleshooting) a plus
Virtual Machine setup and configuration (VMware) a plus
Experience with localization processes a plus
Experience with test case management software (TestRail preferred) a plus
Foreign language knowledge (specifically Dutch, German, Spanish, Italian, French, Polish, Czech, Japanese, Chinese, Korean, or Portuguese) a plus
Onyx specific product knowledge a plus
Experience with scripting languages (Python, Gradle/groovy) a plus
Experience using Git/GitLab a plus
Experience with testing/debugging tools (Visual Studio, Postman) a plus
Inside Territory Sales Associate:
Job Summary
The Inside Territory Sales Associate is an entry-level position primarily responsible for contributing to sales growth by achieving sales targets within a defined geographical area.
Main Responsibilities
Channel management and business development.
Achieve the assigned revenue quota. Establish an environment and foundation for future sales growth with the identified regional territory and key channel partners.
With the full portfolio of ONYX products and services, develop and implement an optimal market/sales plan for specified dealers/distributors, direct customers, or market segments.
Known as the product/market expert, deliver on-site sales training programs for the reseller channel to insure they are capable of selling ONYX solutions and the value to the end user
Build/maintain rapport with existing channel partners with joint end-user visits, product demos, product evaluations, and open house activities which promote ONYX products.
Implement HQ-developed tactical quarterly promotions to achieve sales results. Provide business reviews and YTD revenue/portfolio data against budget for at least your top five partners
Develop expertise on the full ONYX portfolio to the point of being able to fully demonstrate and become an external spokesperson/consultant for these products and services
Regularly schedule end-customer visits with and without reseller sales representatives and vendor partners to promote ONYX products, stay current on end-user requirements and local competitive actions
Provide voice of the customer (VOC) requirements to product management
Develop knowledge of the top five competitors, maintaining a database of information on their products and strategy
Strong communication and presentation skills both in English
Written and verbal
Manage special projects as identified by regional GM
Requirements
Education and Experience
Bachelor’s Degree or equivalent experience
Must reside in Salt Lake City, UT, or Metro Dallas, TX
2 years of sales experience in the printing industry
Skills and Abilities
Travel is expected to be at least 25% of the time, prioritize time effectively and in accordance with company sales objectives.
Jointly develop annual sales/marketing plans with top five resellers/distributors with quarterly reviews to share results and jointly develop tactical sales and marketing actions
Meets territory sales objectives by forecasting 30-day sales results, preparing an annual budget, managing business expenses within budget, and achieving annual sales targets.
Must have experience using Salesforce CRM software to manage selling activity
Good understanding of the wide format print production marketplace to include printers, competitive rips, workflow, and how end-users use this product
Develop business relationships with Wide Format printer and media manufacturer sales reps and local marketing personnel in your designated markets. Regularly provide product and market support.
Customer Success Representative:
Job Summary
Maintain and manage customer base while creating new sales opportunities. Meet or exceed annual and monthly sales quotas while increasing customer satisfaction. This position is required to coordinate with several departments.
This position reports directly to the Regional Business General Manager, Americas.
Main Responsibilities
Help Americas region achieve revenue targets
Outbound communication to database of targeted customers to maintain a high level of customer satisfaction
Follow up on all leads, track progress and win/loss in CRM (Salesforce)
Implement monthly and quarterly marketing promotions through telephone contact, webinars, and e-mail communications while managing and measuring KPIs.
Ability to learn and stay current on all ONYX products and services
Database Management
Additional tasks as assigned
Requirements
Education and Experience
Knowledge of wide format industry or related industry experience preferred
Bachelor’s degree or equivalent experience preferred
3+ years work experience in inside sales
Foreign language skills a plus (Spanish and/or Portuguese)
Experience with Salesforce.com a plus
Skills and Abilities
Ability to professionally, communicate concepts, detailed explanations, and instructions in a clear, straightforward manner
Must possess excellent time-management and problem solving skills
Must be able to plan work to organize and support multiple tasks
Must be able to work respectfully in a team environment, yet able to complete tasks individually
Must be able to research issues understanding and providing accurate information
Self-starter who can generate sales
Proficient with MS Office
Spelling and grammar proficiency
Data entry and CRM skills essential
Submit your resume
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