Why Onyx Graphics?

Onyx Graphics is an exciting and progressive workplace fostering an entrepreneurial spirit that empowers individuals to impact global markets. For over 25 years, our commitment to world-class engineering and understanding what matters most to our customers has made Onyx Graphics a digital printing workflow software leader. We help printing businesses around the world to be more productive and profitable.

QA Engineer I:

Job Summary

Full-time, salaried position in Software Quality Assurance for an innovative software company, reporting to the Principal Scientist. This position involves a balance of both in-office work and remote interaction with the rest of the development team utilizing Microsoft Teams.

Main Responsibilities

• Verifying that the software applications developed at Onyx Graphics have as few defects as possible and conform to expected acceptance criteria
• Organize and track defects and issues reported through the testing process
• Proactive communication regarding test status, progress, risks, and dependencies
• Help create good testing and quality assurance processes
• Creating and executing comprehensive, automated test scripts based on various core testing methodologies
• Creating documentation pertaining to software development and testing
• Active participation in QA team meetings and Agile ceremonies
• Work with engineering team and Product Owners to develop acceptance criteria, test strategies, and test cases
• Responsible for test case execution, planning, maintenance, and reporting
• Work closely with developers and Product Owners to develop system expertise
• Take ownership on root cause analysis on application and environment issues
• Validate data flow throughout application workflow (end to end)
• Research and evaluate new testing technologies and tools
• Partner with Development and Product teams to deliver quality products on time
• Assist Customer Support Team in troubleshooting customer issues
• Familiarity with Microsoft Teams (or other video conferencing tools) for communication and collaboration

Requirements

Education and Experience

• Associates Degree or equivalent knowledge and experience helpful

Skills and Abilities

• Quality Assurance processes. Formal Quality Assurance training or certification (preferred)
• Familiarity with automated testing frameworks and methodologies
• Microsoft Office applications (especially Word and Excel)
• Microsoft Windows (use, installation and troubleshooting)
• Approaches challenges with optimism and a positive attitude
• Experience participating on an Agile/Scrum team and use of supporting tools (JIRA/Confluence).
• Familiarity with testing in a cloud environment, specifically Azure a plus
• ICC Profile / Color Theory knowledge a plus
• Familiarity with Graphic Design applications a plus
• Computer hardware knowledge (installation and troubleshooting) a plus
• Virtual Machine setup and configuration (VMware) a plus
• Experience with localization processes a plus
• Experience with test case management software (TestRail preferred) a plus
• Foreign language knowledge (specifically Dutch, German, Spanish, Italian, French, Polish, Czech, Japanese, Chinese, Korean, or Portuguese) a plus
• Onyx specific product knowledge a plus
• Experience with scripting languages (Python, Gradle/groovy) a plus
• Experience using Git/GitLab a plus
• Experience with testing/debugging tools (Visual Studio, Postman) a plus

Inside Territory Sales Associate:

Job Summary

The Inside Territory Sales Associate is an entry-level position primarily responsible for contributing to sales growth by achieving sales targets within a defined geographical area.

Main Responsibilities

• Channel management and business development.
• Achieve the assigned revenue quota. Establish an environment and foundation for future sales growth with the identified regional territory and key channel partners.
• With the full portfolio of ONYX products and services, develop and implement an optimal market/sales plan for specified dealers/distributors, direct customers, or market segments.
• Known as the product/market expert, deliver on-site sales training programs for the reseller channel to insure they are capable of selling ONYX solutions and the value to the end user
• Build/maintain rapport with existing channel partners with joint end-user visits, product demos, product evaluations, and open house activities which promote ONYX products.
• Implement HQ-developed tactical quarterly promotions to achieve sales results. Provide business reviews and YTD revenue/portfolio data against budget for at least your top five partners
• Develop expertise on the full ONYX portfolio to the point of being able to fully demonstrate and become an external spokesperson/consultant for these products and services
• Regularly schedule end-customer visits with and without reseller sales representatives and vendor partners to promote ONYX products, stay current on end-user requirements and local competitive actions
• Provide voice of the customer (VOC) requirements to product management
• Develop knowledge of the top five competitors, maintaining a database of information on their products and strategy
• Strong communication and presentation skills both in English
  • Written and verbal
• Manage special projects as identified by regional GM

Requirements

Education and Experience

• Bachelor’s Degree or equivalent experience
• Must reside in Salt Lake City, UT, or Metro Dallas, TX
• 2 years of sales experience in the printing industry

Skills and Abilities

• Travel is expected to be at least 25% of the time, prioritize time effectively and in accordance with company sales objectives.
• Jointly develop annual sales/marketing plans with top five resellers/distributors with quarterly reviews to share results and jointly develop tactical sales and marketing actions
• Meets territory sales objectives by forecasting 30-day sales results, preparing an annual budget, managing business expenses within budget, and achieving annual sales targets.
• Must have experience using Salesforce CRM software to manage selling activity
• Good understanding of the wide format print production marketplace to include printers, competitive rips, workflow, and how end-users use this product
• Develop business relationships with Wide Format printer and media manufacturer sales reps and local marketing personnel in your designated markets. Regularly provide product and market support.

Customer Success Representative:

Job Summary

Maintain and manage customer base while creating new sales opportunities. Meet or exceed annual and monthly sales quotas while increasing customer satisfaction. This position is required to coordinate with several departments.

This position reports directly to the Regional Business General Manager, Americas.

Main Responsibilities

• Help Americas region achieve revenue targets
• Outbound communication to database of targeted customers to maintain a high level of customer satisfaction
• Follow up on all leads, track progress and win/loss in CRM (Salesforce)
• Implement monthly and quarterly marketing promotions through telephone contact, webinars, and e-mail communications while managing and measuring KPIs.
• Ability to learn and stay current on all ONYX products and services
• Database Management
• Additional tasks as assigned

Requirements

Education and Experience 

• Knowledge of wide format industry or related industry experience preferred
• Bachelor’s degree or equivalent experience preferred
• 3+ years work experience in inside sales
• Foreign language skills a plus (Spanish and/or Portuguese)
• Experience with Salesforce.com a plus  

Skills and Abilities

• Ability to professionally, communicate concepts, detailed explanations, and instructions in a clear, straightforward manner
• Must possess excellent time-management and problem solving skills
• Must be able to plan work to organize and support multiple tasks
• Must be able to work respectfully in a team environment, yet able to complete tasks individually
• Must be able to research issues understanding and providing accurate information
• Self-starter who can generate sales
• Proficient with MS Office
• Spelling and grammar proficiency
• Data entry and CRM skills essential

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