Your place for ONYX product answers
A self-help resource center for all things ONYX software
Click to expand
ONYX Users now have the option to use a soft-license rather than a hardware key. Soft-liceses require verification and activation on the ONYX License Portal prior to installation and activation. The below steps outline what is required. For more information, please click on the link for a full how-to guide including how to obtain a trial and using the License Manager.
ONYX software can be downloaded from the Onyx Graphics website. Simply navigate to the downloads page at the top of the home page and select your product or trial download.
ONYX software is available as a month-to-month no-contract subscription which needs to be registered once purchased. To register a new license, go to license.onyxgfx.com and follow the steps or watch the how-to video below:
Onyx Graphics, Inc. offers product support at calls centers across the globe. Product support is also free to ONYX Advantage and ONYX Subscription customers. To contact support, simply email email@example.com
Onyx Graphics has created a repository of common automation Quick Sets to help with your set up and use of ONYX software. To download these Quick Sets, follow these steps:
ONYX Hub is a business intelligence tool exclusive to ONYX Thrive. To install ONYX Hub, go to the downloads section of the Onyx Graphics website, select your product, and download. Once downloaded, open the “.exe” file from your download location and run the installer. Follow the prompts until you can select Finish and an ONYX Hub icon will be loaded on your desktop.
Click on the icon and the ONYX Hub controller will open. Click the “Start / Stop Service” button in the top left and a URL will appear as the light turns green. From there, click “Launch Hub” and a new browser window will open.
Watch the how-to video below:
Quick Sets are a powerful tool that can interface with jobs in many ways and increase productivity through automation. To create a new Quick Set with the ONYX RIP-Queue open:
Click save and close the window.
To use the newly created Quick Set, go back to the RIP-Queue, and then to “File > Open”. In the file open dialog box, select your Quick Set prior to opening the file and the settings will be applied automatically.
Watch the how-to video below:
ONYX software automatically recognizes cut paths using spot colors from the design file which makes it easy to create and product print-and-cut workflows. To set up a contour cut, follow these steps which are included in the video below:
Check out this walkthrough video using ONYX Go:
Printing in ONYX software only takes a few clicks. To print a job:
Once the file has ripped, select “Print Now” in the bottom right of the RIP-Queue and the file will print to the chosen printer. After printing, the job will fall to the bottom job history window.
Check out the basic printing walkthrough video below:
When you first launch your ONYX product, a dialog box will open asking you to sign in. Only trial product users need to sign in using the product registration credentials you created as part of the trial download process. After the installation is complete, ONYX will start automatically and ask you to configure printers with several options available. This includes: TCP/IP, USB or other.
Watch the walkthrough video here
ONYX downloads to the C: drive by default where you can find the “intall_ONYX.exe” file to install ONYX. For hardware keys, insert the installation USB flash drive. For soft licenses, have your activation ID ready.
Check out the installing ONYX software and printers video below: