Your place for ONYX product answers
A self-help resource center for all things ONYX software
Check our self-help resources for common product questionsSelf Help
Contact our support team using the form below or call +1 801.984.5353
Get your questions answered fast!
Contact our sales team using the form below, and we’ll get back to you shortly.
Send support requests to firstname.lastname@example.org
Click to expand
Implement material matching into your RIP following the instructions below.
Follow the tutorial in the document below to design a file with a contour cut path.
Yes, you can. ONYX supports Cut-only workflows. Read these white pages for more instructions on how to use CUT-Server.
On December 10th, 2021, the National Institute for Standards and Technologies (NIST) identified a vulnerability within the Apache Log4j library, potentially impacting systems running Apache Log4j. You may have read about this in the press: –
When we found out about this vulnerability, we immediately upgraded our software. ONYX customers using versions before 21.1 are not affected by Apache Log4j.
To install the patch, an upgrade from ONYX 21.1 to ONYX 21.1.1 or higher must be performed. It is important to note, there have been no reported issues concerning our software, but we take our customer’s security seriously, and it is with an abundance of caution we provide this patch. Click the link below for the patch:
Click the links below to download the product updates
To learn more about CUT-Server in ONYX, check out this how-to video or read the document below
Add marks to any job for improved production efficiency. View this document to learn how to add bleed and/or grommet marks to your jobs. The videos below also offer a step-by-step guide.
Check out this document to help you configure your settings in ONYX for your printer.
For a better textile workflow in ONYX software, this document outlines the differences between Reflect at Print Time and Mirror.
You can create custom spot colors applied to a specified print mode. It can also be used to automate spot color replacement. The document below explains how.
Set up white and other specialty inks with these steps. You can follow along with these white pages or with the videos below.
https://youtu.be/4tXsInxBnUY AND https://youtu.be/DmfXXHp_T3o
in depth video 1:08 hours https://youtu.be/FKRdpcfX6Lw
ONYX software allows you to set and adjust your marks for XY cutters. Click below to learn how to set your parameters for margins and marks.
View the how-to guide below. A video walkthrough can also be found here https://youtu.be/r8CQdibhhaQ. Additional videos are available for Color Logic using Quick Sets https://youtu.be/2X2Y7KBCZT4 and ONYX TruFit https://youtu.be/-LWk-LBZXgw
ONYX software allows users to set ink limits per channel for each profile to maximize ink use. Click below for how to use advanced Ink Restrictions.
ONYX users can request a hardkey update by using the ONYX Key Update Utility.
This utility is included in your product download and will be sent in response to emailing email@example.com for a key update file.
If the utiluty is needed outside of these needs, the download link is below:
ONYX Users now have the option to use a soft-license rather than a hardware key. Soft-liceses require verification and activation on the ONYX License Portal prior to installation and activation. The below steps outline what is required. For more information, please click on the link for a full how-to guide including how to obtain a trial and using the License Manager.
On Friday, December 10th, 2021, the National Institute for Standards and
Technologies (NIST) identified a vulnerability within the Apache Log4j
library, potentially impacting systems running Apache Log4j.
You may have read about this in the press: –
ONYX users can use the below product patch if running 21.1.1 to prevent any
impact due to the vulnerabilities with Apache Log4j. Versions before 21.1 are
To install the Security patch, an upgrade from ONYX 21.1 to ONYX 21.1.1
must be performed. The latest version of ONYX software can be found on
the downloads page of our website. For ONYX Hub users specifically,
this update will also need to be run from the update function in the
ONYX Hub controller.
It is important to note that there have been no reported issues
concerning our software. Still, we take our customer’s security
seriously, and with an abundance of caution, we provide this patch.
Deactivating a soft-license is necessary when:
For additional help, please email firstname.lastname@example.org.
No, deactivating a license allows you to move the license from one computer to another. To cancel a subscription, you will need to log in to your account, select “Manage subscriptions,” and select cancel.