The following guide walks through verifying, registering, installing, and activating an ONYX soft-license. ONYX soft-licenses do not require a hardware key to run. Included in this guide are steps to obtain a soft-license trial product, and how to get product support. Thank you for choosing ONYX software for your business.

1. Email instructions:

• You will receive an email from your Reseller at the time of purchase.
• Click on the Register button to be taken to the ONYX License Portal.
• You will need the License Key Code to register and activate your product.

2. Verifying a license in the license portal.

• Once at the ONYX License Portal, you must enter the License Key in the License Key box.
• You also need to ensure any extra spaces added from a copy/paste are removed before verifying the license.

• Once at the License is added and any additional spaces are removed, you can verify the License Key.

• Once the license shows as verified, click “continue” to then register the license to your account.

3. An example workflow:

• A new account will need to be created to register the license.
• If you already have an account, you must login to register the license.

4. New account creation:

• To create an account, insert the email address you want to be associated with ONYX products.
• A verification code will be sent to your email to validate access.
• Insert the code at the next screen and continue with your user information to register.

5. Registering a license: 

• Once logged in, you will see your name in the top right and have the option to register the verified license by clicking “register,” then “continue”.
• You can check the name, email, and license information before completing the registration process.

• The registration process is now complete.
• The ONYX License Portal will show a download link to start using ONYX Software.

** Steps 5-6 only apply to trial soft-licenses, if you do not have a trial, please skip to step 8 **

6. Obtaining a trial:

• Trial products are provided at no charge and are available from the Onyx Graphics website.
• For ONYX Thrive or ONYX PosterShop, pick the desired product and add it to the shopping cart.

7. The checkout process:

• Proceed to the checkout and fill in your customer information as requested.
• Complete the checkout process to obtain a free trial of ONYX software.
• A confirmation email with download links and an Activation License Key will be sent to the email address used at checkout.

8. Install and activate:

• You must first download the software either from the order confirmation email or from the Onyx Graphics website.
• Once the product is downloaded, the installer can be launched by clicking the product.exe file and following the prompts to begin the installation.
• Hardware keys should be removed from the computer at installation.

• Once ONYX is installed, you will see a screen that prompts license activation.
• At the activation screen, input the License Key Code received in the order confirmation email.
• Select “Activate License” for installation to continue and finish.
• The ONYX trial can now be launched and used.

9. Managing a soft-license:

• The License Manager shows product information.
• The License manager is used to update a license for new product features, move a license between computers, or upgrade a trial to a full ONYX product at the end of the trial period.
• To move a soft-license between computers, users can deactivate the license on one computer, then activate the same license on another computer in the License Manager.
• For ONYX Thrive, the License Manager provides an additional option to choose which network license server to connect to.

• ONYX Thrive also includes a Network License Manager to manage connections to various workstations.
• The License Manager on an individual station can connect to the Network License Manager.
• The Network License Manager is where product information, product updates, and product upgrades are managed.
• The Network License Manager also lists the permissions on the license, including RIPs, Printers, and Job Editors.

10. Product support for soft-licenses:

• Technical support can also be reached at the Onyx Graphics website from the support button as shown.
• Technical Support phone hours are:
  • Monday –Thursday 8am –4pm (MT)
  • Friday 8am –3pm (MT)
• Regional support is also offered via email:
  • Americas: support@onyxgfx.com
  • Europe (EMEA) emeasupport@onyxgf.com
  • Asia Pacific asiasales@onyxgfx.com