Onyx Support
Technical Resources & Customer Assistance
Having technical issues? Access Onyx technical documentation and contact the Onyx Support team — all in one place.
One Account. All Your ONYX Resources
A myONYX account is required to access all SupportCenter features
What's available in the SupportCenter
Knowledge base
Product documentation, FAQs, troubleshooting articles, and workflow guides — continuously updated.
Product Community
Ask questions and share solutions with other ONYX users. Available to all myONYX account holders.
Request tracking
Submit and track support requests. Eligibility depends on your active subscription or support agreement.
Submitting a support request
Subscription customers
Submit requests directly through the SupportCenter. All requests are handled based on your support eligibility.
Perpetual license customers
An active support or maintenance agreement is required. If your agreement has lapsed, contact ONYX Sales to review your options.
Version requirement: Support is available for the current and previous ONYX product versions only. Customers on older versions should upgrade before submitting a request.
How support is delivered
First-level support
ONYX resellers and manufacturing partners provide first-level technical support for ONYX products in most cases.
Direct ONYX support
Depending on your active subscription or support plan, you may also be eligible for direct support from the ONYX team.
What your support plan includes
ONYX Advantage
- Software updates and enhancements
- Direct technical assistance
- Access to training resources
- Prioritized request handling
All myONYX accounts
- Knowledge base and documentation
- ONYX Product Community access
- Self-service troubleshooting tools
Not sure which support option is right for you? Our Sales team can help you find the right plan. Contact Sales
