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新闻与奖项

Register an Account with ONYX SupportCenter

A woman climbs a steep rock face outdoors under a blue sky, next to a graphic that reads "ONYX supportcenter" with a green icon, highlighting ONYX support and customer assistance for adventurers seeking reliable technical resources.

The ONYX 支持中心 is your central hub for support, knowledge base articles, and helpful resources. Use it to submit support requests, bug reports, and feature requests, and to track your ticket history. 

NOTE:  If you have previously created a user in the previous version of myONYX, you will need to create a new account.  This is required for new security measures we have put in place.  If you select “Forgot Password” and you do not receive an email, you currently do not have an account in the new myONYX. 

Account Setup

  1. In your preferred web browser, navigate to: https://support.onyxgfx.com and select Sign Up at the bottom of the Welcome page.
    A login screen for ONYX SupportCenter with fields for email and password, a "Continue" button, and a "Sign up" link highlighted by a cursor to support registration or register account easily.
  2. Fill in the required fields including:
    1. Email Address
    2. Desired password
      Screenshot of the myONYX login page showing fields for email and password, password requirements, and buttons for continue, log in, and support registration through the ONYX SupportCenter at the bottom.
  3. Select “Continue”
  4. Enter the required fields including
    1. Your First Name
    2. Your Last Name
    3. Your Company Name
    4. Your Phone Number
      A signup form for ONYX account registration, requesting first name, last name, company name, and phone number with a country code dropdown and a blue "Continue" button. Access the ONYX SupportCenter after you register an account.
  5. Select “Continue”
  6. Once you have completed your registration, you’ll return to the ONYX 支持中心.  If your are not automatically signed in to SupportCenter, please sign in.
NOTE:  You will receive an email after your registration to verify your new myONYX account.  It is very important to verify your registered email.  Failure to do so will not allow for technical support to respond to your requests.  This is part of our new security measures to ensure that your account is safe. 

 

Screenshot of the ONYX SupportCenter homepage with a red arrow pointing to the "Sign In" button at the top right corner, highlighting where users can register an account for support registration.

Submit a Request

To submit a support request, bug report, or feature request, select Submit a request in the top-right corner of the SupportCenter.

  1. Select Submit a request.
  2. Choose the appropriate request type.
  3. Fill out the form with as much detail as possible, then submit.
CC option: You can Carbon Copy (CC) additional email addresses on a submission. This is helpful for resellers who want to include end users in ticket updates.
Screenshot of the ONYX SupportCenter homepage with a red arrow pointing to the "Submit a request" button in the top right corner, making it easy for ONYX Support users to register an account or get help quickly.

 

Screenshot of the ONYX SupportCenter’s "Submit a request" page, where users can register an account and fill in form fields for customer type and license key verification to access ONYX support.

 

View and Manage Your Requests

After submitting a ticket, you can view your ticket history and manage open requests from your account menu.

  1. Open the account drop-down menu (top-right).
  2. Select Requests.
  3. View the status and contents of any previously submitted tickets.
From Requests, you can review ticket status, read prior updates, and respond to keep work moving.
Screenshot of the ONYX SupportCenter support page, showing the "My requests" section with no requests found and the "Submit a request" dropdown menu open, highlighting how to seek help with account registration or other issues.